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Returns and Refunds

Shipping
As all Pink Flamingo Retro items are made to order please allow up to 7 working days for delivery. All items are sent via 1st Class Royal Mail standard parcel post, orders over £50 are sent by Recorded Delivery.

Orders up to £13.99 - £2.90 p&p

Orders up to £49.99 - £4.90 p&p (Signed For)

Orders up to £79.99 - £6.50 p&p (Recorded Delivery)

Orders up to £99.99 - £7.50 p&p (Recorded Delivery)

Orders over £100.00 - £8.50 p&p (Recorded Delivery)

*Please be aware that all postage costs on this website cover the UK ONLY. If you would like an order to be shipped outside of the UK please contact us prior to purchasing

Returns
Because all orders are made to order, it is not possible to offer refunds unless an item is:
  • Damaged
  • Faulty
  • Not what you ordered

It is therefore very important that you check your measurements against our size guide prior to purchasing to avoid disappointment. If you require more photographs or information regarding a particular fabric to check colours or patterns please contact us

We hope that you are happy with your purchase- Pink Flamingo Retro products are hand made to a high standard and are checked prior to shipping, but mistakes can sometimes happen. If your item is faulty or not what you ordered, pleasecontact us within 7 days of receipt of your item. Items must be returned unworn within 14 days of receipt and include your name and email address in the parcel. We regret that we cannot cover the delivery costs of unwanted items. Please note, that when you are returning an item to us, you are responsible for the item until it reaches us, we recommend that you obtain proof of postage. Once we have received your unworn item, we will refund via the original method of payment.

*Please be careful when trying on your new purchase, I will not refund any item that has been worn, or has deodorant/make-up/perfume damage. Items that appear to have been worn or damaged are not eligible for refund or exchange*

Special Orders
We are also unable to offer refunds on items made to a special design or custom size. If you request an item to be made in a custom size, it is up to you to decide if it is right for you. Please check your measurements before ordering. If there is a problem with your order, please email us with details of the problem and we will see if there is anything we can do.


Items that are returned to us after 14 days of receipt or fall out of our return policy will not be eligible for a refund.







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